Gathering Requirements and Designing a Solution

Meeting external clients, listening to their requirement and designing a solution has been a great learning experience for me. Different stakeholders come with their own agendas and stories keep changing. Its like a detective work to figure out what will actually bring value to the client. While we did not use formal design thinking methods in our project, we used concepts like empathy map to think of questions to ask the stakeholders.

Tomorrow we get to deliver the final presentation to the client, fingers crossed that it has what they are looking for.

Personally, besides gaining experience as a technical consultant, I also learned some powerpoint, image editing and design thinking techniques from my other CSC teammates. I also got exposure to the healthcare field and challenges faced by doctors and hospital administrators. And while this was not a "planned" visit, I also got to see the inside of the ER in a hospital here as a patient!!! And thanks to the "connections" at the client site,  Dr Semyonova , the CEO of agency for transplantation sent a driver and an assistant with me to the hospital.